- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Niel is great! He always finds the problem and fixes it! He’s trustworthy and very knowledgeable!
I came to Niel's with an error message on my Prius and was feeling pretty frustrated about the situation. He handled my frustration with patience and professionalism, which I truly appreciated. He took the extra step of bringing in a specialist to ensure my vehicle was back up and running. This level of dedication and willingness to go above and beyond really stood out to me. I'd recommend Niel to anyone looking for a trustworthy and capable mechanic. Great service all around.